You will get a live chat option to contact a seller. Most buyers choose this option for the fastest communication. That’s why sellers are recommended to stay online 24*7. So that your customers can get an immediate reply. Such customers are very hurried to buy the product. Unless they get an immediate reply, they may switch over to another seller. So, enable your live chat to get a good impression from the customers.
Nowadays live chat is more comfortable for both of buyers and sellers. Because, most of the buyers feel unsafe communicating directly via calling, Mail, etc. So, after communicating via live chat, the trust issues may disappear. Then it becomes comfortable chatting via calling and Email.